Training Refund & Cancellation Policy
Effective August 19, 2026. This policy applies to GCNP Training Academy self-paced digital programs.
1. Payment
All current GCNP Training Academy programs require payment in full at registration. Access is provided after the payment is successfully completed and confirmed.
2. Cancellation Before Access
A customer may cancel within seven calendar days of purchase and request a full refund when none of the purchased digital training materials have been accessed, streamed, opened, or downloaded.
3. Accessed Digital Materials
Because the programs contain immediately accessible digital materials, purchases become nonrefundable once any included video, workbook, template, checklist, or other course resource has been accessed or downloaded, except where required by applicable law.
4. Duplicate and Erroneous Charges
Verified duplicate payments, incorrect charges, and payment-processing errors are eligible for correction or refund. Customers should report the issue promptly and include the purchaser name, email address, program, transaction date, and available receipt information.
5. Technical Problems
GCNP will provide reasonable technical assistance or replacement access when purchased materials cannot be accessed because of a defective file, broken authorized link, or delivery problem. A technical problem does not automatically qualify for a refund when GCNP can restore access or provide a working replacement.
6. Course Expectations
GCNP-issued certificates document completion of private training. They do not constitute a Florida notary commission, state license, government endorsement, guaranteed employment, guaranteed income, or guaranteed business results.
7. Account and Material Use
Training access is issued to the registered purchaser. Login credentials and training materials may not be shared, transferred, resold, reproduced, posted publicly, or distributed without written permission from Gulf Coast Notary Pros, LLC.
8. Requesting a Refund
Send the request to contact@gulfcoastnotarypros.com. Include the purchaser name, email address, program name, purchase date, and reason for the request. Approved refunds will be returned to the original payment method. Processing times may depend on Square and the customer’s financial institution.
9. Program Changes
GCNP may update lessons, files, examples, or delivery procedures to improve a program or reflect current practices. Updates will not materially remove the core training purchased. If GCNP permanently cancels a program before access is provided, the customer will receive a full refund.
Questions
Contact GCNP Training Academy at contact@gulfcoastnotarypros.com or (239) 628-9887.